What is a critical incident?

A critical incident is a relatively sudden, unanticipated event or situation that falls outside of usual day-to-day life, which can be life-threatening or threatening to the health and safety of your employees. A critical event (or traumatic incident) might include:

  • deprivation of liberty
  • severe verbal aggression
  • robbery
  • unexpected death or serious injury
  • suicide or threat of suicide
  • natural disaster such as an earthquake, flood, electrical storm
  • fire
  • bomb or hostage threat
  • explosion, gas, or chemical hazard.

When critical incident events happen, they are often emotionally overwhelming to those who witnessed the event or knew the people involved. Critical incidents cause significant physical, cognitive, and emotional reactions. New View Psychology provides critical incident response services, which encompass a variety of group interventions after the incident.

Critical Incident onsite post-traumatic counselling program:

NVP employs a team of specialist critical incident psychologists.

Our post-traumatic critical incident counselling program provides support following sudden, tragic or traumatic events. These events may occur within the workplace (major accident, violent death, armed robbery, hostage-taking, assault, fire, etc.) or outside the workplace (death of a co-worker, their child or their spouse, announcement of a co-worker’s critical illness, etc.).

Critical Incident counselling is tailored to specific needs and may include;

  • 24/7 telephone lines
  • 1300 number access
  • Management coaching
  • Psychological counselling
  • Group debriefing